How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Frank Your Own Question

Frank, Auto Service Technician
Category: Car
Satisfied Customers: 3420
Experience:  33 years experience,25 with GM,14 ASE certifications,
Type Your Car Question Here...
Frank is online now
A new question is answered every 9 seconds

Chrysler: mileage..the van in and I feel the dealership did un

Resolved Question:

We had the following service performed at mileage 28,362 on our Chrysler Town and Country. My wife took the van in and I feel the dealership did un-necessary work.

1. Complete fuel System Service(icludes flush injectors, decarbon valves, clean throttle body.
2. Power steering flush.
3. Brake Fluid Flush.
4. Premium Transmission Flush.

I agree the trans flush can be part of a 30,000 mile service, but the rest seems excessive.
Submitted: 5 years ago.
Category: Car
Expert:  Frank replied 5 years ago.
You did not state the year or where you live.If you look in the owners manual-brake fluid is a required change,it can be as low as 15,000 miles depending on where you live-high humidity and mountains the most.The trans is also a required.As far as the power steering-that is trans fluid and if you make a lot of stoped turns and hold the wheel there it will burn the fluid up.The injector cleaning etc.. is more or less a option-BUT,gas no longer has the deteregent that it had 3 years ago and the oil will carbon and cause problems later-you did get a preventative maintenence and thats whet they did to keep ypu from having problems later.If you where to develope problems later-your warranty could be voided as you did not do the recommended maintences.You where not taken-just not aware of what was going to be done.If you wanted a oil change-thats what you needed to ask for.Technically they should have rotataed the tires and serviced the brakes also.
Customer: replied 5 years ago.

I have a 2006 Town and Country and we live in Chicago, IL. I just bought the van used(previous owner was in Michigan). The dealer didn't want to do an oil change, because they said the selling dealership had likely done one. "It would be a waste of money." But they replaced the air filter.

I checked the maintenance log book for a brake fluid flush and the first time the word flush appears is at 60,000 miles for the coolant.

They did a rear brake job and and 2 wheel alignment.

I found this site that catorized the service I had as "Best package" maintenance.

The bill had "per customer request" in front of the trans flush and brake fluid flush.

I don't think we needed brake, trans, or fuel system work. I will try to communicate better with the service advisor in the future.

Expert:  Frank replied 5 years ago.
You need to talk to your wife-some where there was a lack of comunications.A 30 k would be a oil and filter change-trans service-r air filter-rotate with balance- brake inspection/service-transmision flush and the injectors and decarboning.The brake fluid(which absorbs moisture and can be tested with a lithmiss strip and the power steering fluid is determined at the time of service.Chicago and michigan have a lot of humidity-temperture change and city driving is hard on brakes-trans and power steering.Did you look under servere service-because that its the type of drive you do under the maintence defenition.and look at time also-on the drivers door is a daTte of manufacture-see just when it has its birthday.
Frank, Auto Service Technician
Category: Car
Satisfied Customers: 3420
Experience: 33 years experience,25 with GM,14 ASE certifications,
Frank and 16 other Car Specialists are ready to help you

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

  • 9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much. Phil Marysville, CA
< Last | Next >
  • 9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much. Phil Marysville, CA
  • Lurch. Thank you very much. I had real doubts about this website but your promptness of response, quick followup and to the point answer with picture was incredible. Charles Walnut Creek, CA
  • As a single woman, I really appreciate an excellent and affordable opinion.
    Thank you Geordie, I will not hesitate to contact justanswer in the future!
    Sue Charleston, WV
  • Another great insight to what may be the problem. I will have my mechanic take a look at it tomorrow. Thanks again, do indeed know your stuff. Jim Castleberry, FL
  • I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry. Stephanie P Elm City, NC
  • used your service this weekend with "Trecers" help. thank you ,thank you, thank you. replaced an A/C fan motor. Local Auto Zone had part. $15.00 "tracer" fee and $40.00 for parts, I saved several hundreds of dollers at a shop. i will recommend you and use you in the future. David L. Richmond, TX
  • The nearest Volvo dealer is 160 miles away. Best $15 bucks I have spent in a long time! Paul M Corpus Christi, TX

Meet The Experts:

  • Chris (aka-Moose)'s Avatar

    Chris (aka-Moose)


    Satisfied Customers:

    16 years of experience
< Last | Next >
  • Chris (aka-Moose)'s Avatar

    Chris (aka-Moose)


    Satisfied Customers:

    16 years of experience
  • Ted G.'s Avatar

    Ted G.

    ASE Certified Technician

    Satisfied Customers:

    20 years auto repair experience, ASE Master Tech, Mechanical Failure consultant, Expert Witness
  • George H.'s Avatar

    George H.

    ASE Certified Technician

    Satisfied Customers:

    ASE Master Tech 15+ yrs, AAS Automotive Technology, Factory trained Asian specialist
  • Amedee's Avatar


    ASE Master Tech

    Satisfied Customers:

    ASE Master Tech advanced level specialist
  • Jerry's Avatar


    Master Mechanic

    Satisfied Customers:

    ASE master, 30+ years. All makes and models. Trouble shooter, shop forman, service manager
  • Richard's Avatar


    ASE Certified Technician

    Satisfied Customers:

    12 years Ford Lincoln/Mercury Jaguar dealership as a technician and shop foreman reparing all makes
  • Steve's Avatar


    Auto Service Technician

    Satisfied Customers:

    25+ yrs experience as a professional working technician; ASE L1 master technician