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HiCustomer Thank you for asking your question on JustAnswer.
Can I assume that you are trying to replace the supports that are already in place?
I now see the addition information that you were typing in.
Let me give you the procedure from the service manual and see if that helps. It is posted below:
When a hood hold open device is being removed or installed, provide alternate support to avoid the possibility of damage to the vehicle or personal injury.
Apply pressure only at the end of the liftgate/hood assist rod that you are removing or attaching. Do NOT apply pressure to the middle of the rod because damage or bending will result.
Typically, you would have to lift the trunk lid an EXTRA amount to get the end of the strut to snap in.
Please let me know if this helps.
I was editing and accidently clicked the wrong button. Please read the edited post again and let me know if you can see it all.
Is it possible that you have received the wrong length lift support?
If you lay a new one and the old one side-by-side, are they the same length?
Are the holes for the lifts in the same EXACT position on both the OLD and NEW lifts?
It seems strange that they would come out but not go back in.
No problem. Please let us know if you need help in the future.
Take Care, Greg A.