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Rich, Technician
Category: Car
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Experience:  ase certified, mitsubishi certified, kia certified and landrover certified technician
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000 miles..the Engine Control System Fault message in the console

Resolved Question:

I have a Maserati Quattroporte (2005) with 34,000 miles. I continue to get the "Engine Control System Fault" message in the console. I have taken it to the dealer three times to have it corrected. They say they correct, but the message reappears after 2-3 months. Each time they take the car into the dealer it takes them 1-2 weeks to correct the problem. I am getting tired of this continual disruption. What are my alternatives?
Submitted: 6 years ago.
Category: Car
Expert:  Rich replied 6 years ago.

Hi Sir,

First I would like to thank you for using just answers

My name isXXXXX have over 20 years dealership experience. What I would suggest you do since this has been an ongoing issue and by time I believe you are no longer eligible for lemon law is contact either maserati customer service who will then contact the dealer who has been performing the repairs. Request a meeting with the factory rep. and state your case to him. Usually this will take place at your local dealership. Or try to work with the service manager at the dealership. I can tell you that when customer service gets involved that something will happen because the dealer will then have to report back to customer service and let them know what has been done to correct this.

 

I hope this helps

Rich

Rich, Technician
Category: Car
Satisfied Customers: 708
Experience: ase certified, mitsubishi certified, kia certified and landrover certified technician
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ase certified, mitsubishi certified, kia certified and landrover certified technician