How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Michael Your Own Question

Michael
Michael, Auto Service Technician
Category: Car
Satisfied Customers: 919
Experience:  21yrs.Foreign and domestic driveability diagnosis and repair/ ASE Cert./Fuel Injection Specialist.
311867
Type Your Car Question Here...
Michael is online now
A new question is answered every 9 seconds

Idiot..rear door..I parked my car at a mall to get a car video..guys

Resolved Question:

Hi, I feel like an idiot writing this but.....I recently scratched my car, lower part of rear door. I parked my car at a mall to get a car video and when I got back, a couple of guys said they could fix that for me for about $500. I had recently been told it would cost me up to $1200 or so. They explained they worked at a garage and that they fixed this kind of damage on the side for extra cash, blah, blah. They showed me a card of where they worked and offered to give me a free demo, work on a little bit of the dent, to see that they could do this. I told them I would be back in a sec, I went to get some water from the store. When I came back they had drilled some kind of hole in my door and were inserting a tool that seemed to pull the dent out...I was scared out of my mind! There was now a hole in my car.....I figured there was no turning back and they did the job. This morning when I looked at my car, I noticed that through the paint they put on I could see where they had sanded the filler, it looks like thin scratches through the paint, and the paint they sprayed on wasn't as shiny as the rest of the car. What the heck do I do now? Thanks, Vicky
Submitted: 8 years ago.
Category: Car
Expert:  Michael replied 8 years ago.
Did you give them permission to perform any work?The way you explained it,it sounds like you did not.If you did and you are not happy with the work,you really don't have a leg to stand on,unless they are a licensed repair outfit.They gave you a business card correct?If so,you can proceed in a civil lawsuit.I would give them the opportunity to finish the job they started correctly(Free) of coarse,as agreed.If they do not comply,you can report them to the BBB (Yellow Pages)or http://www.bbb.org/ and try to mediate an amicable resolution to the problem (BBB has their own mediators)and they help for free and can advise you on your rights and how to proceed.If you did not give them permission,you can just contact a lawyer right away and sue them for damages.You will need about 3 estimates for repair from body shops if you go that route.It sounds like they performed the correct procedure to pull the dent but failed to prep,fill,sand and re-paint it properly.It must have been a big dent because all you need is a suction cup to pull small ones.
Michael, Auto Service Technician
Category: Car
Satisfied Customers: 919
Experience: 21yrs.Foreign and domestic driveability diagnosis and repair/ ASE Cert./Fuel Injection Specialist.
Michael and other Car Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry. Stephanie P Elm City, NC
< Last | Next >
  • I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry. Stephanie P Elm City, NC
  • used your service this weekend with "Trecers" help. thank you ,thank you, thank you. replaced an A/C fan motor. Local Auto Zone had part. $15.00 "tracer" fee and $40.00 for parts, I saved several hundreds of dollers at a shop. i will recommend you and use you in the future. David L. Richmond, TX
  • 9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much. Phil Marysville, CA
  • Lurch. Thank you very much. I had real doubts about this website but your promptness of response, quick followup and to the point answer with picture was incredible. Charles Walnut Creek, CA
  • As a single woman, I really appreciate an excellent and affordable opinion.
    Thank you Geordie, I will not hesitate to contact justanswer in the future!
    Sue Charleston, WV
  • Another great insight to what may be the problem. I will have my mechanic take a look at it tomorrow. Thanks again, Frank...you do indeed know your stuff. Jim Castleberry, FL
  • Excellent reply, and also very quick. Really sounds like the Expert knows what he is talking about. I will be back to use your service when I need more help with my RV. Dutch USA
 
 
 

Meet The Experts:

 
 
 
  • Chris (aka-Moose)

    Technician

    Satisfied Customers:

    846
    16 years of experience
< Last | Next >
  • http://ww2.justanswer.com/uploads/MU/muddyford/2012-6-13_1204_1.64x64.png Chris (aka-Moose)'s Avatar

    Chris (aka-Moose)

    Technician

    Satisfied Customers:

    846
    16 years of experience
  • http://ww2.justanswer.com/uploads/TE/TedG/2012-6-15_14759_avaLarge.64x64.jpg Ted G.'s Avatar

    Ted G.

    ASE Certified Technician

    Satisfied Customers:

    1596
    20 years auto repair experience, ASE Master Tech, Mechanical Failure consultant, Expert Witness
  • http://ww2.justanswer.com/uploads/joecamel90/2008-11-13_03615_head_shot.jpg George H.'s Avatar

    George H.

    ASE Certified Technician

    Satisfied Customers:

    1311
    ASE Master Tech 15+ yrs, AAS Automotive Technology, Factory trained Asian specialist
  • http://ww2.justanswer.com/uploads/AM/amedee/2013-10-24_23656_Amedee1.64x64.jpg Amedee's Avatar

    Amedee

    ASE Master Tech

    Satisfied Customers:

    2367
    ASE Master Tech advanced level specialist
  • http://ww2.justanswer.com/uploads/SU/supermechanic/2013-8-23_03546_500.64x64.jpg Jerry's Avatar

    Jerry

    Master Mechanic

    Satisfied Customers:

    1906
    ASE master, 30+ years. All makes and models. Trouble shooter, shop forman, service manager
  • http://ww2.justanswer.com/uploads/CR/crzydrvr00/2013-11-3_12123_246347.64x64.jpg Richard's Avatar

    Richard

    ASE Certified Technician

    Satisfied Customers:

    942
    12 years Ford Lincoln/Mercury Jaguar dealership as a technician and shop foreman reparing all makes
  • http://ww2.justanswer.com/uploads/ST/Steve7654/2012-6-5_215929_japic800x660.64x64.jpg Steve's Avatar

    Steve

    Auto Service Technician

    Satisfied Customers:

    1980
    25+ yrs experience as a professional working technician; ASE L1 master technician