How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Steve Your Own Question
Steve
Steve, Auto Service Technician
Category: Car
Satisfied Customers: 5494
Experience:  25+ yrs experience as a professional working technician; ASE L1 master technician
157173
Type Your Car Question Here...
Steve is online now
A new question is answered every 9 seconds

Chrysler: powertrain control module replaced..valve body..I accelerate

Customer Question

My Chrysler Town and Country 2002 has a harsh upshift at 10 mph. Once it is in the higher gears, it runs like a gem. I have had a powertrain control module replaced and also a valve body replaced but it keeps happening about one out of 8 times when I accelerate. It is still under warranty but I have had it in 3 times. What else could it be? The van has 27,000 miles.
Submitted: 11 years ago.
Category: Car
Expert:  Steve replied 11 years ago.
   When the TCM was replaced, they may ahve forgotten to reset teh pinion factor, if so, this can result in harsh upshifts.
   A chrysler database search turned up several cases where a revised design 2-4 clutch hub was installed to correct similiar complaints of a harsh 1-2 shift.
   Possible solenoid pack fluid leakage, causing a hydraulic pressure drop? this could intermittently affect shifts.
   When the valve body was serviced, did they install Mopar ATF+4 fluid?   Incorrect fluid (Dexron/ Mercon) does not contain the proper friction modifiers and will cause all sorts of strange shifting concerns when mistakenly installed.
   
Expert:  Steve replied 11 years ago.

    I see you have not yet accepted my answer to your question; is there some way I can be of further assistance?   If there is more information you are looking for, I can try to find it for you...  


 The information I have provided comes from a highly respected professional technician database of real world repair fixes that often do not seem to make it into the factory service manuals, and seems to match your symptoms exactly (this is a common problem on this model), so I have pretty high confidence in the response.     Does your technician disagree?

Customer: replied 11 years ago.
Reply to Steve7654's Post: The mechanic acted like that was not possible (the 2-4 clutch hub)with my Town and Country 2002. He said that it was for other cars (wasn't specific) and that it wasn't for my car. They are going to take the transmission apart this week. I have had it in 4 times now. You could be right and the mechanic wrong. If he finds out this is really what it is, I will pay you for sure.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry. Stephanie P Elm City, NC
< Previous | Next >
  • I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry. Stephanie P Elm City, NC
  • used your service this weekend with "Trecers" help. thank you ,thank you, thank you. replaced an A/C fan motor. Local Auto Zone had part. $15.00 "tracer" fee and $40.00 for parts, I saved several hundreds of dollers at a shop. i will recommend you and use you in the future. David L. Richmond, TX
  • 9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much. Phil Marysville, CA
  • Lurch. Thank you very much. I had real doubts about this website but your promptness of response, quick followup and to the point answer with picture was incredible. Charles Walnut Creek, CA
  • As a single woman, I really appreciate an excellent and affordable opinion.
    Thank you Geordie, I will not hesitate to contact justanswer in the future!
    Sue Charleston, WV
  • Another great insight to what may be the problem. I will have my mechanic take a look at it tomorrow. Thanks again, Frank...you do indeed know your stuff. Jim Castleberry, FL
  • Excellent reply, and also very quick. Really sounds like the Expert knows what he is talking about. I will be back to use your service when I need more help with my RV. Dutch USA
 
 
 

Meet The Experts:

 
 
 
  • Chris (aka-Moose)

    Chris (aka-Moose)

    Technician

    Satisfied Customers:

    1006
    16 years of experience
< Last | Next >
  • http://ww2.justanswer.com/uploads/MU/muddyford/2012-6-13_1204_1.64x64.png Chris (aka-Moose)'s Avatar

    Chris (aka-Moose)

    Technician

    Satisfied Customers:

    1006
    16 years of experience
  • http://ww2.justanswer.com/uploads/TE/TedG/2012-6-15_14759_avaLarge.64x64.jpg Ted G.'s Avatar

    Ted G.

    ASE Certified Technician

    Satisfied Customers:

    1694
    20 years auto repair experience, ASE Master Tech, Mechanical Failure consultant, Expert Witness
  • http://ww2.justanswer.com/uploads/joecamel90/2008-11-13_03615_head_shot.jpg George H.'s Avatar

    George H.

    ASE Certified Technician

    Satisfied Customers:

    1447
    ASE Master Tech 15+ yrs, AAS Automotive Technology, Factory trained Asian specialist
  • http://ww2.justanswer.com/uploads/BL/Bluegorilla/2012-6-21_16298_cam.64x64.JPG GM Tech (Cam)'s Avatar

    GM Tech (Cam)

    Auto Service Tech

    Satisfied Customers:

    669
    GM Grand Master Technician 2007. 14 years experience.
  • http://ww2.justanswer.com/uploads/AM/amedee/2013-10-24_23656_Amedee1.64x64.jpg Amedee's Avatar

    Amedee

    Former ASE Master Tech

    Satisfied Customers:

    2406
    ASE certified tech advanced level specialist. Wisconsin certified emissions state inspector
  • http://ww2.justanswer.com/uploads/SU/supermechanic/2013-8-23_03546_500.64x64.jpg Jerry's Avatar

    Jerry

    Master Mechanic

    Satisfied Customers:

    2123
    ASE master, 30+ years. All makes and models. Trouble shooter, shop forman, service manager
  • http://ww2.justanswer.com/uploads/CR/crzydrvr00/2013-11-3_12123_246347.64x64.jpg Richard's Avatar

    Richard

    ASE Certified Technician

    Satisfied Customers:

    992
    12 years Ford Lincoln/Mercury Jaguar dealership as a technician and shop foreman reparing all makes