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Richard
Richard, Customer Service
Category: Car Electronics
Satisfied Customers: 31190
Experience:  Over 20 years fixing Electronically devices
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My navman continues to "acquiring GPS signal" but not

Customer Question

My navman continues to "acquiring GPS signal" but not responding to the next stage.
I can enter the address and it shows that location but when I press "go" it reverts back to "acquiring GPS signal".It just stays locked on that entry.
Can you help
Thanks *****(###) ###-####
Submitted: 1 month ago.
Category: Car Electronics
Expert:  Richard replied 1 month ago.

Hi there and welcome

Can you tell me please which model Navman you have?

Thank you

Customer: replied 1 month ago.
N393-5000
Expert:  Richard replied 1 month ago.

Thank you

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the unit and hold the power button to off for 60 seconds.

Release, then connect the charger and try to turn on the Navman and see if it can now connect

Let me know the results please

Thank you