How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask ElectronicsPete Your Own Question
ElectronicsPete, Electronic Engineer
Category: Car Electronics
Satisfied Customers: 15454
Experience:  Over 16 years of experience installing and repairing electronics.
Type Your Car Electronics Question Here...
ElectronicsPete is online now
A new question is answered every 9 seconds

I have an Alpine Mobile Multimedia Station #IVA-D310 that's

Customer Question

I have an Alpine Mobile Multimedia Station #IVA-D310 that's in a 1994 Chevy 3/4 ton van. It has a DVD stuck in it and doesn't eject. Can you help me?
Submitted: 19 days ago.
Category: Car Electronics
Expert:  ElectronicsPete replied 19 days ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  ElectronicsPete replied 19 days ago.

Turn the entire system and ignition off. Then press and hold the EJECT button on the multimedia station whilst turning on the ignition and then turning the system on.

Let me know if that forces the stuck disc out?

Your satisfaction is my priority;
Kindly take a moment to rate my service 5 stars at the top of your question page so I am rewarded for my time; tips appreciated :)
You can always reply back at any time if you need any further assistance at all.

Customer: replied 17 days ago.
Your answer did not work. I've tried it several times. On page 327 chevy truck owner's manual states not to use compact mini-discs (sometimes called singles). They won't eject from the player. We can't see it to verify that that is what happened, but if that is the case, do you have a remedy?
Expert:  ElectronicsPete replied 17 days ago.

If that is the case then the only remedy is to first try to fish it out if you can insert some hooked wire; or if that doesn't work then you will need to disassemble the system to retrieve the stuck disc.

Customer: replied 15 days ago.
Sir, I had that thought in the beginning, however, would the two screws holding the alpine in place be a starting place to disassemble? or is there more to it?
Expert:  ElectronicsPete replied 15 days ago.

To remove the system from the dashboard, you can follow the installation guide in reverse order:

Related Car Electronics Questions