Car Electronics Questions? Ask an Electronics Expert for Answers ASAP
Hi there and welcome
Can you remove the power to the Garmin (easiest is to disconnect the battery)
Wait 60 minutes, connect the power, and tell me please if it is now operating correctly.
Let me know the results please.
It is the internal memory that has faulted.
A corrupted firmware can cause this. But we have ruled this out by trying to hard restart it. It cannot read from the memory and when it goes to load the firmware it stalls, which is why it stops here.
I am really sorry about this and you are going to have to return the unit to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
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