Car Electronics Questions? Ask an Electronics Expert for Answers ASAP
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Can you still get sound through the denon speakers, and picture/menus to the tv display?
Okay that usually would indicate a hardware fault then.
While there are some dimmer settings, you cannot turn the display off completely, unless you've got it in the "pure direct" mode which may block the display. Try setting the listening mode via the remote to movie, game, etc.
If that doesn't help, we'd try a microprocessor reset next.
Do you need more help with this?
Okay, there are other steps we could have tried first, but that is certainly an option.
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