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Nathan
Nathan, Engineer
Category: Car Electronics
Satisfied Customers: 20343
Experience:  Managing Director at Pollinate Group LLC
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I have a denon avr-x1100w and the front display is off. When

Customer Question

hi, i have a denon avr-x1100w and the front display is off. When I shine a light into the display, I can't see anything. It's completely dark. What shall I do?
Submitted: 4 months ago.
Category: Car Electronics
Expert:  Nathan replied 4 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Can you still get sound through the denon speakers, and picture/menus to the tv display?

Customer: replied 4 months ago.
Expert:  Nathan replied 4 months ago.

Okay that usually would indicate a hardware fault then.

While there are some dimmer settings, you cannot turn the display off completely, unless you've got it in the "pure direct" mode which may block the display. Try setting the listening mode via the remote to movie, game, etc.

If that doesn't help, we'd try a microprocessor reset next.

Expert:  Nathan replied 4 months ago.

Do you need more help with this?

Customer: replied 4 months ago.
I took it back to the shop for repair
Expert:  Nathan replied 4 months ago.

Okay, there are other steps we could have tried first, but that is certainly an option.

If you have any other questions, just let me know. Otherwise, please take a moment to rate my service using the stars at the top of the page; hopefully I have earned 5 Stars. I also invite you to contact me directly with any future support needs at http://bit.ly/1QwLxGh and ask for Nathan.

Thank you, ***** ***** a nice day,

Nathan

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