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Richard
Richard, Customer Service
Category: Car Electronics
Satisfied Customers: 33074
Experience:  Over 20 years fixing Electronically devices
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I am unable to play video using any apps on my phone through

Customer Question

I am unable to play video using any apps on my phone through my alpine ive-w530abt unit I switch to app mode but still no video does play audio fine through ipod mode
Submitted: 8 months ago.
Category: Car Electronics
Expert:  Richard replied 8 months ago.

Hi there and welcome

When you have the iPod connected, set Aux2 In to iPod Video

Does it then play?

Customer: replied 8 months ago.
I am using iphone 4s um hold on I need to go outside
Customer: replied 8 months ago.
nope it still doesn't play
Customer: replied 8 months ago.
I use the ipod setting and then change to app mode
Customer: replied 8 months ago.
which is exactly how the demonstrations online use the video
Customer: replied 8 months ago.
I changed the aux2 to ipod video it wasnt on that b4
Customer: replied 8 months ago.
still no good though
Expert:  Richard replied 8 months ago.

ok.. i am not sure which video you mean but please check page 42 of the manual here which details how to connect

http://www.alpine.com.au/files/2012OwnersManuals/IVE-W530ABT.pdf

You need to use Aux 2 set to iPod video please then try

Let me know the results

Customer: replied 8 months ago.
yeah ive already been through the owners manual all last week
Expert:  Richard replied 8 months ago.

ok, but it was not on Aux2 to iPod before correct? Your doing it for the first time now as this is the setting needed.

Customer: replied 8 months ago.
no I changed the setting before I replied originally when u first said that
Customer: replied 8 months ago.
I'll go and try again
Expert:  Richard replied 8 months ago.

ok, it has to be set to this, exactly like in the manual then on the iPhone hold the home and power buttons until you see the Apple Logo, then release and wait for it to restart.

Then connect and tell me if it now works please

Customer: replied 8 months ago.
tried that also only get black screen with sound playing it says play like it recognises i'm playing a video but only displays a black screen and a small picture of a music symbol inside a square there is a button that says wide that has 3 modes ive tried all the modes still nothing
Expert:  Richard replied 8 months ago.

ok, on the iPhone go to Settings, General, Reset, Reset all Settings.

Then repeat the instructions we just did and tell me if it now works please.

Customer: replied 8 months ago.
the car is currently in use and I don't have access to it and its now late at night will try it tomorrow and let u know
Expert:  Richard replied 8 months ago.

ok, thank you