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Richard
Richard, Customer Service
Category: Car Electronics
Satisfied Customers: 31326
Experience:  Over 20 years fixing Electronically devices
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My ease flashes a red x and when I connect to computer

Customer Question

my ease flashes a red x and when I connect to computer nothing happens
Submitted: 1 year ago.
Category: Car Electronics
Expert:  Richard replied 1 year ago.

Hi there and welcome

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the unit and hold the power button to off for 35 seconds.

Release, then connect the charger and try to turn on the Ease.

Let me know the results please

Thank you

Customer: replied 1 year ago.
Tried what you said still no change.Ease flashes a red x and when connected to the computer nothing happens.All I see is a picture of the Tom Tom.
Expert:  Richard replied 1 year ago.

Thanks

It is the internal memory that has faulted.

A corrupted firmware can cause this. But we have ruled this out by trying to hard restart it.

I am really sorry about this and you are going to have to return the unit to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you

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