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Louie
Louie, Car Electronics Technician
Category: Car Electronics
Satisfied Customers: 11447
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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We have a Toyota Sequoia 2008 and our DVD player stopped

Customer Question

We have a Toyota Sequoia 2008 and our DVD player stopped working. Screen says bad disk. we can't eject it. Buttons do not work. We tried pulling the disk out and know it is rotating. But again, it is unresponsive .
Submitted: 1 year ago.
Category: Car Electronics
Customer: replied 1 year ago.
The DVD player is an advent #adv35. My son looked in it and thinks two DVDs are in the player.
Expert:  Louie replied 1 year ago.
Hi and welcome back to JustAnswer,
Thank you for the question and your patience. Should you still need assistance for information purposes only...
Initially, the prescribed approach is to open the unit, remove the drive/deck ass'y, and manually extract the erring disc.
Still, possible workarounds if the disc loading slot has no cover/flap:
• pressing the STOP button on the panel (if available) for 10 seconds or more;
• iuf able, disconnect the power for an extended period of time, say an hour or more. Press and hold the EJECT button on the panel (if available) while re-connecting the power cord back in;
• using a credit card like something inserted through the disc slot to ' jar ' / ' fish ' the erring disc while pressing on the EJECT button;
• spraying compressed air through a nozzle tubing to 'float' the erring disc while pressing on the EJECT button;
• prep a stiff wire to form a half-a-hook like bend at one end that would then be inserted to snag the center hole of the erring disc;
• may have to try any.all of the above a couple of times; or
• consider using a pair of long reach tweezers as a last resort as these would scratch the disc surface rendering the disc eventually unusable.

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