How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask ElectronicsPete Your Own Question
ElectronicsPete, Electronic Engineer
Category: Car Electronics
Satisfied Customers: 16888
Experience:  Over 16 years of experience installing and repairing electronics.
Type Your Car Electronics Question Here...
ElectronicsPete is online now
A new question is answered every 9 seconds

Had a DNX891HD receiver installed in my car. I cannot pair

Customer Question

Had a DNX891HD receiver installed in my car. I cannot pair it with my phone because neither device sees the other. Also the search key is grayed out.
Submitted: 1 year ago.
Category: Car Electronics
Expert:  ElectronicsPete replied 1 year ago.
I am Pete, and I'll be happy to assist with your question today.
If your phone is fairly new, then the software on the DNX891HD may need updating.
Customer: replied 1 year ago.
I tried to install the update, but my software information screen indicates that I do not have bluetooth software and it won't let me activate the update button. I tried updating the firmware.