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ElectronicsPete
ElectronicsPete, Electronic Engineer
Category: Car Electronics
Satisfied Customers: 16888
Experience:  Over 16 years of experience installing and repairing electronics.
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Had a DNX891HD receiver installed in my car. I cannot pair

Customer Question

Had a DNX891HD receiver installed in my car. I cannot pair it with my phone because neither device sees the other. Also the search key is grayed out.
Submitted: 1 year ago.
Category: Car Electronics
Expert:  ElectronicsPete replied 1 year ago.
Hello,
I am Pete, and I'll be happy to assist with your question today.
If your phone is fairly new, then the software on the DNX891HD may need updating.
See: http://www.kenwood.com/cs/ce/mm/firmware/2014/2014c/eng.html
Customer: replied 1 year ago.
I tried to install the update, but my software information screen indicates that I do not have bluetooth software and it won't let me activate the update button. I tried updating the firmware.