Hi there and welcome to Just Answer. I'm Steve. Thanks for asking your question. I'm sorry to hear about your issue.
Just so I can get up to speed, is this it: http://www.ebay.com/itm/Ouku-7-Touch-Screen-2-Din-Car-Stereo-DVD-Player-Radio-Bluetooth-Ipod-TV-Camera-/120782742256
Let me know.
This is basically the unit, without camera or ipod accessories. If you check out Ouku as the brand name you'll definitely find it. I have the 'basic' version which could be why Bluetooth is 'not enabled', but I can't see any obvious reason why it wouldn't be active (unless it's an optional extra). I only need the receiver function, but maybe it's a package deal.
If that means general settings and such... yes. The main menu icon is there but is not enabled. When I check the general settings, Bluetooth is listed, but I only have 2 options: connect (auto/manual) and auto-answer (auto/manual). There doesn't seem to be any particular protocol for pairing either. My iPhone 4GS doesn't recognize it either.
No, I would probably concur that you have a model without it although that is hard to believe in today's day and age.
Unfortunately, I see no manuals for this brand and the web site is completely in Chinese.
Do you have a link to a manual?
I'm looking right now, but no such luck. Apparently it's a subsidiary of Light In The Box. I'll try there.
Sorry. That was 'lightinthebox.com'. Again, not much I can see, although every model is advestised as supporting Bluetooth. You may be right, it could be simply not installed. As you say, in this day and age that's surprising. I'm not near the documentation right now, but I'll check it again to see if I missed something. It's very basic, and not such good English, but maybe something will be listed.
Thanks for the advice. Prompt, courteous and helpful. If you do find something let me know.
I will take a look too and let you know.