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I have an avic-n4 gps device. I recently noticed that settings

 
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  • Answered by:Steve
  • Engineer
  • Positive Feedback: 92.9 %
  • Accepted Answers: 112
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Customer Question

I have an avic-n4 gps device. I recently noticed that settings were not being saved, such as radio presets and sound. Is there anything an end user can do to fix this issue?

 

Optional Information:
Type of Electronic: Navigation or GPS

Already Tried:
I have replaced the n4 hide away unit, but with no resolution.

Submitted: 322 days and 6 hours ago.
Category: Car Electronics
Value: $17
Status: CLOSED
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Expert:  Steve replied 321 days and 13 hours ago.

Hi there and welcome to Just Answer. I'm Steve. Thanks for asking your question. I'm sorry to hear about your issue.

 

I see that this question has been sitting for a while. Do you still need help?

 

If so, about how old is this AVIC?

Customer replied 321 days and 10 hours ago.

Yes, I do thanks. The unit was purchased new in 2008. Unfortunately, I do not know if it ever worked as I had exclusively used the unit with an iPod and only recently tried using the radio.

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Expert:  Steve replied 321 days and 10 hours ago.

The AVIC uses power from the car battery to store presets etc even when the car is turned off. The first thing to check would be that the yellow memory wire is connected to a permanent 12V source.

 

Is that something you can do?

 

Let me know.

 

(I have to mark this as an answer. Please do not rate the answer until we're completely done.).

 

 

 

Customer replied 318 days and 18 hours ago.

Sorry about the delay in getting back to you. I looked under the hood, and could not find a yellow memory wire. I think I may need to have it taken to an electronics installer to have checked out. I am not very comfortable removing the head unit and trying to locate cables.

Thank you for your assistance!

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Expert:  Steve replied 318 days and 17 hours ago.

The yellow wire would be behind the head unit, not under the hood.

 

I'll be here if you need further help.

Customer replied 318 days and 15 hours ago.

I'm afraid I would need to take the car and unit to a professional then. As I am not comfortable with removing the head unit.


Thank you very much for your help!

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Expert:  Steve replied 318 days and 15 hours ago.

Ok, good luck.

 

Steve

Customer replied 300 days and 18 hours ago.

Steve,


Sorry about that, I had been waiting for a system notification allowing me to provide feedback and a rating. For some reason, at this time I do not see the rating system under my question or answers. I have sent in a comment to the support group for assistance.


Thank you for your patience.

Accepted Answer

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Expert:  Steve replied 300 days and 17 hours ago.

You should see the rating box below. Please consider a rating of three or above (out of five).

 

Thanks very much.

 

Steve

 

 

Expert TypeEngineer
Category: Car Electronics
Pos. Feedback: 92.9 %
Accepts: 112
Answered: 7/17/2012

Experience: The company that I work for has been involved with military GPS maintenance for the past 3 years.

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Customer replied 300 days and 17 hours ago.

Thank you very much for your assistance, I am leaving you a 5 rating for your prompt and courteous help.

 
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