How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask KKassel Your Own Question

KKassel
KKassel, Car Electronics Technician
Category: Car Electronics
Satisfied Customers: 1736
Experience:  INSTALLER FOR OVER 10 YEARS
44029509
Type Your Car Electronics Question Here...
KKassel is online now
A new question is answered every 9 seconds

siriusxm ttr1 error message SiriusXM HTTP error. any fi

Customer Question

siriusxm ttr1 error message 'SiriusXM HTTP error'. any fix?
Submitted: 2 years ago.
Category: Car Electronics
Expert:  rjpoirier replied 2 years ago.

R.J. Poirier :

Hello

R.J. Poirier :

Thank you for posting your question

R.J. Poirier :

I would clear the browser cache and then close the browser

R.J. Poirier :

reopen the browser and try the page again

Customer: replied 2 years ago.
this is not a computer issue. it is the free standing sirius ttr1 desk top radio that gives this error message after trying to download from siriusxm. the network connection with my modem is fine. are you familiar with the siriusxm ttr1 radio/system? thank you.
Expert:  fbox replied 2 years ago.
Hello, my name is XXXXX XXXXX I am here to assist you.

I see your problem, I dont use that particular model but am aware of a change that was made on the servers that made the current plugin incompatible with the servers, you need to go into your account from a pc and make some minor changes to your account and then update on your radio. Here is how below.

you need to update your password XXXXX it's compatible with the TTR1. You may also need to update your username if it's longer than 20 characters. Visit https://care.siriusxm.com/login_view.action and sign in using your account username and password. Follow the instructions to update XM Radio Online username and password information. Always use the latest software update for your TTR1 located in the Software Update section in the System Setup option in the main TTR1 menu.

After doing this let me know if it is able to update and connect afterwards, ensure to change username and password XXXXX the desktop radio after changing it online.

For more information read this article.

http://code.google.com/p/xmradioplugin/

http://shop.sirius.com/edealinv/servlet/ExecMacro?nurl=control/StoreItem.vm&ctl_nbr=2640&siId=4262116
Customer: replied 2 years ago.
did all you recommended and not difference. the radio says the software is up to date.

i won't send any negative feedback, and i would be delighted to pay you, but i need to get this working right.

i appreciate the fact that you seem to have an idea of what is needed to make this work. any further ideas? never have i been asked to give/send my radio id to anywhere. should that happen to i.d. the radio by the modem? thanks.
Customer: replied 2 years ago.
any response to the last message?
Customer: replied 2 years ago.
Relist: Answer quality.
the answer did not work. the 'expert' assured me he would work with me to solve the problem, but when i replied with further questions, he simply has not answered.
Expert:  KKassel replied 2 years ago.
This indicates a network problem. To fix this problem, unplug the TTR1 from the wall outlet, wait 20 seconds, and then plug it back in

that might fix it, not 100% but that has fixed many before from them
Customer: replied 2 years ago.
i tried your suggestion, re-connected to the network, re-did the set up, and as usual, no success. i would welcome any further suggestions you may have. thank you.
Expert:  KKassel replied 2 years ago.
I will try and look for you, other than doing a reset your system could be bad and you will need to send it in
Customer: replied 2 years ago.
i've looked around on the web and this seems to be quite the problem. i am a complete nit wit when it comes to computers, but i can follow directions. so far all the suggestions haven't worked, as you know. i will await any further information you may provide that may work. thanks.
Expert:  KKassel replied 2 years ago.
It could be a sirrus problem that they can only fix, i would email them or call them

Calling them might be a hassle of your time, so i would just email them
Customer: replied 2 years ago.
i've tried several times with 'live chat' and email. i did try calling and got put on hold for 20 minutes before i gave up.
Expert:  KKassel replied 2 years ago.
I hear your pain, i think they have a problem and they can not figure it out themselves

i would upgrade to a newer unit
Customer: replied 2 years ago.
i just bought this thing last week. thanks for your help, and empathy, lol. how about i wait until my kids get here this weekend (they're more electronics savvy) and if they have a question i'll send it to you. either way after the weekend i'll accept your answer.
Expert:  KKassel replied 2 years ago.
ok
Expert:  KKassel replied 2 years ago.
Your IP address can be blacklisted

Write to Sirius to check if your IP have problems. SiriusXM1desk @ siriusxm.com
KKassel, Car Electronics Technician
Category: Car Electronics
Satisfied Customers: 1736
Experience: INSTALLER FOR OVER 10 YEARS
KKassel and 4 other Car Electronics Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
< Last | Next >
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
  • He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here. Diane Dallas, TX
 
 
 

Meet The Experts:

 
 
 
  • stereoaz

    Car Electronics Technician

    Satisfied Customers:

    113
    35 years in car audio,my shop won iasca world title ,custom fabrication,expert installer.
< Last | Next >
  • http://ww2.justanswer.com/uploads/stereoaz/2010-09-26_161922_js640_IMG_0505.jpg stereoaz's Avatar

    stereoaz

    Car Electronics Technician

    Satisfied Customers:

    113
    35 years in car audio,my shop won iasca world title ,custom fabrication,expert installer.
  • http://ww2.justanswer.com/uploads/infinateaudio/2009-11-24_61412_DSC02402.JPG Steven Ledford's Avatar

    Steven Ledford

    Car Electronics Technician

    Satisfied Customers:

    103
    15 years mobile electronics experience. Top 100 installer.
  • http://ww2.justanswer.com/uploads/MO/molurch/2012-6-6_214526_500.64x64.png Don 'Mo Lurch''s Avatar

    Don 'Mo Lurch'

    Car Electronics Technician

    Satisfied Customers:

    1186
    over 30 years, ARA, Sony, Alpine, Audiovox, Kenwood, Muntz. Sales, Repair & Installation
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Elec & Comp Pro

    Satisfied Customers:

    832
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • http://ww2.justanswer.com/uploads/MC/MCVGreg/2012-6-11_215420_MyPhoto65a.64x64.jpg Greg A.'s Avatar

    Greg A.

    Engineer

    Satisfied Customers:

    421
    Working with Electronics & Cars for 25+ years
  • http://ww2.justanswer.com/uploads/benimur/2009-03-29_003401_id_2.jpg Louie's Avatar

    Louie

    Car Electronics Technician

    Satisfied Customers:

    243
    25+ yrs. experience in the field and 3+ yrs. online, down to component level.
  • http://ww2.justanswer.com/uploads/doin12volt/2009-01-16_202118_mtx.jpg Josh C's Avatar

    Josh C

    Car Electronics Technician

    Satisfied Customers:

    194
    MECP Certified 1st Class since 1993, 18 years in the Professional car audio industry. IASCA winner.
 
 
 

Related Car Electronics Questions

Chat Now With A Car Electronics Technician
KKassel
KKassel
Car Electronics Technician
1736 Satisfied Customers
INSTALLER FOR OVER 10 YEARS