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garmin nivu 1300 screen just white what happened

 
Andy's Avatar
  • Answered by:Andy
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Customer Question

garmin nivu 1300 screen just white
what happened

 

Optional Information:
Make: garnon
Model: nuvi 1300

Submitted: 1040 days and 10 hours ago.
Category: Car Electronics
Value: $11
Status: CLOSED
Picture
Expert:  Andy replied 1040 days and 10 hours ago.

Hi

When did you buy this gps and since when are you facing this issue

Did it happen after you tried to do an update, etc

Andy

Customer replied 1040 days and 10 hours ago.

sis weeks ago it was purchased

no update was tried

Accepted Answer

Picture
Expert:  Andy replied 1040 days and 10 hours ago.

Hi

This looks like a hardware failure either in the display or the main board.

In that case dont worry, your unit has 1 year warranty. Garmin will give you free repair / replacement.

Please complete these two easy steps:

Contact Garmin Technical Support to receive an RMA number.

Call or e-mail a Garmin Technical Support Specialist to describe the problem and request a return material authorization (RMA) number. You will need to provide the unit's serial number (if applicable), your return shipping address and a daytime phone number.

Phone: 1-800-800-1020 or(NNN) NNN-NNNNbr />Fax:(NNN) NNN-NNNN/p>

 

Ship the unit, along with the RMA number, to Garmin.

Once you have received the RMA number, you also will be told what dock number to include in the shipping address. Ship the unit (insured) to the following address and include the assigned dock number:

Garmin International
1200 E. 151st Street
RMA Number: (insert your RMA number here)
Dock Door (insert the dock number here)
Olathe, KS 66062 USA

 

Feel free to ask any question or concern you may have. I will be glad to help you.

 

Please click "ACCEPT" to pay me for my work.


Positive Feedback and BONUS are always appreciated.


Andy

Expert TypeElec & Comp Pro
Category: Car Electronics
Pos. Feedback: 100.0 %
Accepts: 830
Answered: 6/15/2010

Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

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