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my garmin edge 605 turns off when i try turning it on.

 
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  • Answered by:Andy
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Customer Question

my garmin edge 605 turns off when i try turning it on.

 

Optional Information:
Make: garmin
Model: edge 605

Already Tried:
connecting to power source and computer

Submitted: 1054 days and 19 hours ago.
Category: Car Electronics
Value: $11
Status: CLOSED
Picture
Expert:  Andy replied 1054 days and 5 hours ago.

Hi

When did you buy this gps and since when are you facing this issue

Did it happen after you tried to do an update, etc

Andy

Customer replied 1054 days and 5 hours ago.

i bought the gps three weeks ago. i have tried to do an update, hard reset, and plug it into the power and computer sources.

Picture
Expert:  Andy replied 1054 days and 5 hours ago.

Hi

It looks like the power charger has issues or the unit has hardware issues. Because this should not happen in a new unit.

You should either return the unit to the store where you bought it from. Else send it to garmin to get a replacement.

In that case dont worry, your unit has 1 year warranty. Garmin will give you free repair / replacement.

Please complete these two easy steps:

Contact Garmin Technical Support to receive an RMA number.

Call or e-mail a Garmin Technical Support Specialist to describe the problem and request a return material authorization (RMA) number. You will need to provide the unit's serial number (if applicable), your return shipping address and a daytime phone number.

Phone: 1-800-800-1020 or(NNN) NNN-NNNNbr />Fax:(NNN) NNN-NNNN/p>

 

Ship the unit, along with the RMA number, to Garmin.

Once you have received the RMA number, you also will be told what dock number to include in the shipping address. Ship the unit (insured) to the following address and include the assigned dock number:

Garmin International
1200 E. 151st Street
RMA Number: (insert your RMA number here)
Dock Door (insert the dock number here)
Olathe, KS 66062 USA


Please click "ACCEPT" to acknowledge my answer.


Positive Feedback and BONUS are always appreciated.


Andy

 
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