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Andy
Andy, Elec & Comp Pro
Category: Car Electronics
Satisfied Customers: 23538
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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How do I remove the safety lock on my tomtom

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How do I remove the safety lock on my tomtom?
Hello !!

Sorry for the delay.

Did you forget your lock code ? ...

Or you remember the lock code but just want to deactivate it ?

Andy
Customer: replied 6 years ago.
I have never enabled the lock. It came up by itself, now I cant use the tomtom.
Hello !!

Sorry for the delay.

When did you buy this tomtom and from where.

Do you have a proof of purchase with you.

Andy
Customer: replied 6 years ago.
I bought the tomtom from Target about 4 months ago. I have but cant find my receipt.
Hello !!

What is the model number of your tomtom ?

By safety lock, do you mean that when you are driving the car you cannot use the tomtom at that time. But you can use it otherwise ?

Or are you talking about the 4 digit Lock code ?

Andy
Customer: replied 6 years ago.

The model is tomtom one #N14644

Initially it will navigate to an address but when I reach my destination and try to navigate to a different address or clear route, it show "safety lock enabled" across the bottom of the screen and wont allow me to access certain options(they are grey and not able to choose).

Hello !!

Is it tomtom one xl ?

Andy
Customer: replied 6 years ago.
I dont think so. I dont see xl on it anywhere.
Hello !!

Please do this and let me know.

Unplug all cords from your tomtom and turn it on.

Tap on screen to reach main menu.
Goto Change Preference > Show all menu options > Safety Preference >

Here Disable the "Safety Lock" (remove the tick next to it)

Then tap OK (or what ever option is there) to save setting and go back to main menu.

Let me know

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Andy

Andy and 2 other Car Electronics Specialists are ready to help you
Customer: replied 6 years ago.
Thank you! I do believe my issue is solved.
Hello !!

If you removed the tick i.e. Disabled the safety lock as I explained, you are all set.

If some problem occurs again, just reply to this and get back to me. You will not have to pay again dont worry.

Take care
Andy