How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andy Your Own Question

Andy
Andy, Elec & Comp Pro
Category: Car Electronics
Satisfied Customers: 23538
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Car Electronics Question Here...
Andy is online now
A new question is answered every 9 seconds

I have a garmin nuvi 660. The touch screen seems to not be

Resolved Question:

I have a garmin nuvi 660. The touch screen seems to not be recogonizing any touchs. I can't even get the map to show after it turns on, let alone find an address.

Is there anything I can do?
Submitted: 5 years ago.
Category: Car Electronics
Expert:  Andy replied 5 years ago.
Hello !!

When did you buy this nuvi and since when are you facing this issue

Andy
Customer: replied 5 years ago.
I bought this nuvi about one year ago. The problem developed this afternoon while I was using it.

While I was waiting for your reply, I kept kitting the reset button. I did this about 4 times and then gave up. The nuvi was off for about 15 minutes and I was trying to see if I needed new software.

When I turned the nuvi on, it seems to be working fine now. My concern is that this might happen again. I don't know what caused it or how to fix it if it does happen again.

Is this a problem with the nuvi? Do they have issues with the touchscreen?
Expert:  Andy replied 5 years ago.
Hello !!

It can happen because of a software glitch. If it happens again please do a master reset.

Note: A master reset will erase all waypoints or favorites and will restore your unit to the default factory settings.

  1. Start with the unit OFF and unplugged from power
  2. Touch and hold the lower right corner of the screen with an index finger or the eraser end of a pencil
  3. Continue touching and holding the lower right hand corner of the screen then power the unit ON
  4. Release the power button when the device powers ON
    • You will see a new message: Do you really want to erase all user data?
  5. Remove your finger from the touchscreen when this message displays
  6. Touch Yes

The device will automatically reset. Please follow the on screen prompts on the nüvi and when completed place your device in an area with a clear view of the sky until it acquires satellites.

 

If the touch settings looks messed up please do this :

  1. Power the unit On.
  2. From the Where to? and View map screen, touch Settings (wrench icon).
  3. Touch Display.
  4. Touch Recalibrate.
  5. A new screen will display that says Press Dot.
  6. Touch the Center of the Dot.
  7. Keep touching the center of the dot as it moves around the screen.
  8. When Calibration Complete appears on the screen, please touch OK.
The screen will now be Recalibrated.

This is not a very common problem in Nuvi but happens sometimes.

If its within warranty, you should send it to Garmin if it happens again anytime soon.

--------------------------------------------------------------------------------------------------------------

If my answer helped, please click ACCEPT so I get paid for my work.

I will continue to help even after you click Accept.

 

Please ask me any question you have before leaving a Negative Feedback. I will help you solve all your problems.

Positive Feedback and BONUS is always appreciated.

 

Andy

Andy, Elec & Comp Pro
Category: Car Electronics
Satisfied Customers: 23538
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO
Andy and 2 other Car Electronics Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
< Last | Next >
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
  • He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here. Diane Dallas, TX
 
 
 

Meet The Experts:

 
 
 
  • stereoaz

    Car Electronics Technician

    Satisfied Customers:

    113
    35 years in car audio,my shop won iasca world title ,custom fabrication,expert installer.
< Last | Next >
  • http://ww2.justanswer.com/uploads/stereoaz/2010-09-26_161922_js640_IMG_0505.jpg stereoaz's Avatar

    stereoaz

    Car Electronics Technician

    Satisfied Customers:

    113
    35 years in car audio,my shop won iasca world title ,custom fabrication,expert installer.
  • http://ww2.justanswer.com/uploads/infinateaudio/2009-11-24_61412_DSC02402.JPG Steven Ledford's Avatar

    Steven Ledford

    Car Electronics Technician

    Satisfied Customers:

    103
    15 years mobile electronics experience. Top 100 installer.
  • http://ww2.justanswer.com/uploads/MO/molurch/2012-6-6_214526_500.64x64.png Don 'Mo Lurch''s Avatar

    Don 'Mo Lurch'

    Car Electronics Technician

    Satisfied Customers:

    1186
    over 30 years, ARA, Sony, Alpine, Audiovox, Kenwood, Muntz. Sales, Repair & Installation
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Elec & Comp Pro

    Satisfied Customers:

    832
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • http://ww2.justanswer.com/uploads/MC/MCVGreg/2012-6-11_215420_MyPhoto65a.64x64.jpg Greg A.'s Avatar

    Greg A.

    Engineer

    Satisfied Customers:

    421
    Working with Electronics & Cars for 25+ years
  • http://ww2.justanswer.com/uploads/benimur/2009-03-29_003401_id_2.jpg Louie's Avatar

    Louie

    Car Electronics Technician

    Satisfied Customers:

    243
    25+ yrs. experience in the field and 3+ yrs. online, down to component level.
  • http://ww2.justanswer.com/uploads/doin12volt/2009-01-16_202118_mtx.jpg Josh C's Avatar

    Josh C

    Car Electronics Technician

    Satisfied Customers:

    194
    MECP Certified 1st Class since 1993, 18 years in the Professional car audio industry. IASCA winner.