We own a day spa and have been contacted by a lawyer representing a client who has had a rosacea flare up following a facial at our establishment. The client has had rosacea for many years. The aesthetician performing the service followed all the appropriate steps, there was no negligence during the service, however the client had a flare up of her condition and now blames our spa. Her symptoms were extreme redness and itching causing loss of sleep. The first email that we received was requesting $433 for 2 days lost wages, and $500 due to cancelling a holiday as a result of embarrassment. They have since sent a second email now requesting $2000 in suffering, $500 legal fees and $433 lost wages. They say that if we do not pay this amount that we will be taken to court. Any advice would be welcome. Thank you
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