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Hello! My name is***** you for your question. I'm reviewing it now, and will post back again shortly.
I am sorry to hear that this happened to you.
Where are they located?
Can you review the site and tell me if it talks about what law applies.
But what I need to know is what the site says about which law applies.
Please read all the fine print near the end and see if it says the law in the UK applies.
Somewhere in their disclaimers, waiver etc there was will some legal discussion. There they will say which law applies and I need to know that.
There will be something else that talks about when there is a dispute.
That is what I needed.
So you cannot sue in Canada and you cannot sue at least until you first try and arbitrator. They are saying one service to use for the arbitration is IBAS.
But what I suggest you do first, is have a lawyer in your city send them a letter, threatening that you will start with the arbitration system if necessary but that you are hoping this does not need to go that far.
The lawyer can explain your position and the fact that two different staff members agreed with your position which binds them as these staff were their agent.
If that doesn't work you need to retain an arbitrator in their jurisdiction that will hear all the facts and make a binding decision.
Does that help as a starting point?
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The lawyer will know what to say and will not agree to use your template.
One letter will not cost a lot and the site will then know you mean business.
The hope is they will agree with the lawyer without your needing to use the arbitration system.Yes for sure I think you have a case or I would not suggest retaining a lawyer and then to fight them if necessary.
It is contract law.
And it is agency law.
The agent binds the person they work for.
Verbal contracts are binding.
But I don't know the law in the UK specifically though our system is based on theirs.
Is there anything more I can help you with at this point in time?