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Hello! My name is***** you for your question. I'm reviewing it now, and will post back again shortly.
Are you saying Holts will not take it back?
I suggest that you send a letter to the head office of Oglivy and cc it to the head office of Holts and set out the facts just as you did for me. I fully understand what happened now. Make it clear that you live out of the country and will not be returning at least for some time, that you want the coat and are simply asking for the to provide you a perfect coat which is what you paid for. Make it clear that the attempts made so far are not working and that you are now not being treated acceptably.
State in the letter that you hope you do not have to deal with this through your credit card company, the consumer protection branch or the courts but will do so if necessary.Does that help as a starting point?Please feel free to post back with any follow-up questions you may have. If you don't have any then I hope I have earned a 5 star rating but if you don't feel that I have please don't hesitate to reply back and let me know what more I can do to assist you. Finally, please know that even after you rate me I will be here for you and you can ask follow-up questions if you think of them later on at no further charge of course.
Is there anything more I can help you with at this point in time?