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Being a customer service rep will not help her gain points for PR unfortunately.
It seems that her best shot is to try and get a job offer, perhaps even at a reduced wage for a while, in her field. It may be that the employer where she is doing her internship will agree to keep her on?If not she may need to pursue further education unfortunately. I know that it is very expensive for her to do this.I wish I had a better answer. But she should think about how hard it is to get a job in her field now. It won't get better even if she gets her PR status so she would consider what her future will be like here in any event. So further education may be worth it.
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I don't believe that this second career path would be considered for skilled worker as it is not in the correct level of category as far as I can see but perhaps I am misunderstanding what the course is in.
I also don't believe that two diploma programs can be combined that way. It is OK to combine two degrees such as a undergraduate degree and then a masters. It is also OK to do a degree and then a one year diploma a course but I don't believe two diploma courses can be considered together.
I don't know of any other options.
I think she needs to sit down with an immigration lawyer face to face and review all her facts in some detail.
That is what I was referring to. I don't think you are correct for two diploma courses.