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Tom B.
Tom B., Barrister & Solicitor
Category: Canada Law
Satisfied Customers: 2263
Experience:  25 years in practice
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A few months back my 70yr grandmother wanted to buy me a

Customer Question

A few months back my 70yr grandmother wanted to buy me a computer. We researched, and with the help of a local company named mothers computers, we figured that building a custom PC would be the best we could get for our medium budget of $1000. We asked mothers computers to build it for us as we have bought from them before and they provided reliable service. This time however, they showed only a few minor parts of the computer on the receipt, and said it was one of the pre-built computers on their website just modified to fit our budget. Me not knowing enough about computers at the time figured we were getting a good deal, we take it home, plug it in, and it's completely opposite of what we were asking for. The final price was around $1100... We had asked for a full gaming pc setup for our money (Monitor, computer, peripherals,etc). After taking the PC apart, checking every item number, looking up the corresponding part, and adding it to a PCPartPicker list, the total was $722.00. It included a monitor, keyboard, mouse, case, and any and all parts inside the PC.
After going back to the store to get a refund, we were directed to a no refund sign I had never recalled seeing and kicked out of the store with the computer and our money in their pockets.
They have a bit of legal leverage and I'm wondering what the best course of action is.
Submitted: 8 months ago.
Category: Canada Law
Customer: replied 8 months ago.
Here's the parts list I made:
Here's their website:
Customer: replied 8 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 8 months ago.
Shit I accidentally clicked that
Expert:  Debra replied 8 months ago.

Hello! My name is***** you for your question. I'm reviewing it now, and will post back again shortly.

Expert:  Debra replied 8 months ago.

It's OK. Don't worry about the phone call.

Are you saying you simply did not get what you paid or and also that you were overcharged?

Expert:  Debra replied 8 months ago.

Did you get a chance to read my questions to you? I cannot answer you in a meaningful way until I gather the appropriate information. There is no charge for us going up and back of course.


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