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Thanks for your question. I am sorry to hear you are in this difficult situation.
How much of the house is completed?Do you owe them money?How much would it cost to pay someone else to complete the work?
They do not have a legal obligation to represent your interests. Their legal duty is to the seller and not to you if you are the buyer.
You can speak to them and see if they can try to help.
But otherwise you need a lawyer who will threaten the builder with a lawsuit if necessary.
If there is anything in the contract that talks about dispute resolution then that has to be followed. So if it says you need to retain a mediator or arbitrator then that would be your next step.
Does that help as a starting point?
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Is there anything more I can help you with at this point in time?