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Why did they not directly bill Sunlife as they said they would?Where to you live?
Did you have OHIP coverage then? Or are you from outside of Canada?
So you are clearly careful and were very careful when you went to the hospital.
Had they said that you were not covered you would have gone back home to Ottawa for medical treatment.
As well, had the staff member said you had to pay directly and be reimbursed you would have done that as well.
I suggest that you do not pay but rather send them a letter to the attention of their legal department and explain what happened and make it clear that you will not pay because of their error and you are happy to have a court decide.
It is very likely they will simply write off the debt.