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Thanks for requesting me.
What province is this please?
In Alberta an order pursuant to a JDR is an order by the Court and is fully binding.
If your former spouse will not do what is necessary to sign off so you get half the pension in accordance with the order you will need to return to court.
The JDR order is binding on your former spouse but is not an order against the Pension Plan which is what you may need to get if your former spouse will not co-operate.