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I cannot speak to you over the telephone. I know the site offers this service but that site is based in the US. In Canada the rules of my law society prohibit me from speaking to you on the telephone as you are not my client.
Can I go ahead and communicate with you by posting over this site?
Did you see my reply to you from a while back? I did answer and told you that I cannot speak on the telephone and asked if you want to continue over chat.
If you do not want to go ahead then please ask customer service for a refund.