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What province is this please?
So what you do first is go to them tell them your position.
Then send them a letter and have the letter hand-delivered with a s deadline of one day to meet your demands.
If that doesn't work you go to head office for the dealership.
If that doesn't work you can file a complaint with OMVIC:
And you can file a complaint with the Consumer Protection Branch:
If none of that works you can sue