How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Tom B. Your Own Question

Tom B.
Tom B., Barrister & Solicitor
Category: Canada Law
Satisfied Customers: 2030
Experience:  23 years in practice
28667836
Type Your Canada Law Question Here...
Tom B. is online now
A new question is answered every 9 seconds

Hi, I currently live in Toronto and moved here in October,

Customer Question

Hi, I currently live in Toronto and moved here in October, 2012. As of January 2013 after purchasing a car, my parents and I started attending this car wash near where we lived in Downtown Toronto atXXXXX The name of the car wash is One-A-Minute. After the first couple of times visiting the car wash and paying $20-30/wash, my father and I decided to speak to the "manager" about any deals that they might have for their "regular customers." The receptionist/cashier was an indian lady who referred us to the "manager/owner" at the time called Ed who appeared to be Eastern European. Ed suggested that they have coupons that may be used for the washes and he could start a "contract" for a whole year at a price to get "unlimited washes"! My dad paid $960 to get the "contract" for a year which consisted of a receipt for the money paid and a note in the receptionist's/cashier's cubical naming all the cars/customers' plate numbers who were on these "one-year contracts." For myself however, I wanted to get coupons that would last me for the year at a cheaper price without having to pay every time I went. Ed assured us that my dad's contract was valid and my coupons could be used at ANYTIME with NO EXPIRY. (The coupons have the One-A-Minute Company name and logo on them as well as NO EXPIRY DATE). I bought 40 coupons at $12/wash at the price of $480.

Initially, everything was fine and we were able to take our cars to the wash with my dad using his "contract" and myself using the coupons at anytime with no objections. Even though my father could have technically went 2-3 times PER DAY if he wanted and possibly daily, he only used it once a day for about 4-5 days a week.

Until May (last month) with almost 5 months into our deal with the car wash, my father went as he did usually and the same receptionist asked him to pay with cash. My dad was puzzled and said you know that we have a contract and I've been coming almost daily for the past 4-5 months! However, she insisted that he would pay and my dad asked to talk to Ed, the owner. However, a new "owner" came by and said the contract is "not valid and not recognized" under his new ownership/management and that Ed does not work there anymore. The name of the company remained the same, all the staff also remained the same. However, the new owner claimed that he was "not responsible for Ed's decisions/deals/actions with the customers in the past" and he also mentioned that a lot of the old customers were complaining about such deals/coupons that were not recognized anymore and suddenly out of the blue! The new owner then started screaming at my father and cursing at him telling him to "f**k off and not come back to this car wash again." and challenged my father to "Sue" him.

To not make this a long story, I also came in a week after that incident with similar results. Even though I had actual tangible coupons with the company's name on them and clearly stating the purpose of them, they decided that they are not accepted these coupons anymore. They even had a little sign at the receptionist's window claiming that "old coupons are not accepted anymore." Keep in mind that I had only used 3 coupons out of the 40 I purchased in the last 3 months!

I am not sure how to get my money back. My father is not sure how to get his money back either. Should we sue them? What should we do? Will it cost us anything? Will we make money? What is your advise in moving forward? Is it worth the hassle?
Submitted: 1 year ago.
Category: Canada Law
Expert:  Legal Ease replied 1 year ago.
Thank you for your question.

Before I begin I want to explain a bit about how the site works.

It may be that I will find that I need to gather further information from you. As well, it's quite possible that you may feel the need to ask me additional questions for further clarification.Please do not worry that you will be charged additionally if I ask you questions or if you need to ask me questions. That is not at all how the site works.

As well, please understand that as a careful lawyer I will always give you an honest answer even if the answer is sometimes not what you were hoping for.

Finally, as we go through the process please do not feel rushed if I ask you a question. You are always free to take your time to gather more information before you post back. As well, please understand that even after you rate me the post will not lock and you could always come back for further clarification if you think of something a bit later on down the road.

Do you believe that the former owner actually sold the business to the new owner or was the former owner an employee before and was fired?

Do you know if the business is incorporated?

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Your Expert confirmed everything that I had been told, and didn't want to believe. Thank you for putting my mind at rest. Monika Canada
< Last | Next >
  • Your Expert confirmed everything that I had been told, and didn't want to believe. Thank you for putting my mind at rest. Monika Canada
  • This has been very helpful. I'm glad to see that lawyers and sites like this exist. Thanks for your help. Mike Halifax, NS
  • Mr. Kaplun clearly had an exceptional understanding of the issue and was able to explain it concisely. I would recommend JustAnswer to anyone. Great service that lives up to its promises! Gary B. Edmond, OK
  • My Expert was fast and seemed to have the answer to my taser question at the tips of her fingers. Communication was excellent. I left feeling confident in her answer. Eric Redwood City, CA
  • I am very pleased with JustAnswer as a place to go for divorce or criminal law knowledge and insight. Michael Wichita, KS
  • PaulMJD helped me with questions I had regarding an urgent legal matter. His answers were excellent. Three H. Houston, TX
  • Anne was extremely helpful. Her information put me in the right direction for action that kept me legal, possible saving me a ton of money in the future. Thank you again, Anne!! Elaine Atlanta, GA
 
 
 

Meet The Experts:

 
 
 
  • Tom B.

    Barrister & Solicitor

    Satisfied Customers:

    1871
    Called to the Bar of British Columbia in 1991.
< Last | Next >
  • http://ww2.justanswer.com/uploads/bulmert/2010-02-12_004737_Me2.jpg Tom B.'s Avatar

    Tom B.

    Barrister & Solicitor

    Satisfied Customers:

    1871
    Called to the Bar of British Columbia in 1991.
  • http://ww2.justanswer.com/uploads/pfilice/2009-2-4_11945_Filice_-_Pat.jpg LawyerProfessor's Avatar

    LawyerProfessor

    Lawyer

    Satisfied Customers:

    828
    Experienced Litigation Lawyer in Ontario since 1999 and NY since 1997
  • http://ww2.justanswer.com/uploads/ME/MeMartin/2012-6-22_172853_Martin.64x64.png Jeremie John Martin's Avatar

    Jeremie John Martin

    Lawyer

    Satisfied Customers:

    751
    I'm a bilingual attorney for the province of Quebec who goes to Court often for many clients.
  • http://ww2.justanswer.com/uploads/BR/brhart/2011-8-23_12246_profpic2.64x64.jpg B.R. Hart's Avatar

    B.R. Hart

    Lawyer

    Satisfied Customers:

    15
    Juris Doctor, Member of the Law Society of Upper Canada
  • http://ww2.justanswer.com/uploads/SO/Sokkalaw/2013-10-4_42239_Sokka2.64x64.jpg Sokkalaw's Avatar

    Sokkalaw

    Lawyer

    Satisfied Customers:

    288
    Lawyer in Ontario, Canada
  • http://ww2.justanswer.com/uploads/CA/captanan/2012-10-26_22415_AdPicture.64x64.png CaptanLaw's Avatar

    CaptanLaw

    Lawyer

    Satisfied Customers:

    163
    I'm a criminal defence lawyer, who assists individuals charged with crimes.
  • http://ww2.justanswer.com/uploads/MD/mdjackso1/2013-11-10_05435_shapeimage1copy.64x64.png M D J's Avatar

    M D J

    Lawyer

    Satisfied Customers:

    20
    I have a general legal practice in Alberta, Canada.