We recently purchased furniture from Direct buy and it came in damaged when we complained they said they would look after it... five weeks later we received a call to tel us it was ready, and had been fixed... when we went to pick it up the pieces where not fixed to our satisfaction we were told that in their opinion they were fixed and they would do nothing more. These pieces have never left their warehouse and we have not received them. Do we have to accept the furniture in the condition they say.
Province/Territory relating to question: Alberta
phone calls and e-mail
You purchased new furniture.
You did not purchase damaged furniture that has been repaired badly.
In fact you did not purchased damaged furniture that was repaired perfectly.
I suggest you send them a letter by Registered Mail demanding a full refund or brand new furniture and provide them with a deadline.
that correct we purchased new furniture not repaired furniture
You can tell them if the fail to comply you will commence legal proceedings and will be seeking interest and your costs.
You can sue them in Small Claims Court and can self-represent if it gets that car.
If you find you need some help as you go through the process you can post on this site again and I can assist you.
are you familiar with their contacts I've heard that they have a no refund or return clause in it some where is that legal in Alberta?
Their contracts say not refunds but they have breached their contract by failing to deliver what they promised.
A Court will not say you have to take damaged goods.
That makes sense to me thanks
do you think they will take us seriously ?
Yes I do but if not the Court will for sure.
one of the kids in the warehouse told us that they do this all the time to people and it doesn't sound like they ever change their stance
But getting a registered letter may work and if not you will succeed in Court and they will have to pay your costs as well.
They have a terrible reputation.
We hear about them all the time.
Does it have to be a registered letter or will an e-mail work?
Email it not a good idea for legal matters.
does it have to be registered letter or will e-mail suffice
It can be dropped off or mailed as well but a Registered letter usually is more effective.
sorry didn't see your other response
So don't use email.
But at least drop off a hard copy/