I went to a place for the first time and due to a few unforseen events (it got really busy, sales associate was rushing me, and it was taking longer then anticipated) I purchased what I thought to be two packages and a lotion from a tanning place (I was never informed of the pricing breakdown and I was never told the price of the lotion)... came to a total of 185 dollars... only a few hours later to realize (I called because I wanted to know the breakdown of my purchase) I realized that it was only one package and a $99 lotion, I asked to return it (the lotion) only to be informed that they had a no return/exchange policy (which I was also not informed of). I went gave them the product back (and cancel the entire transaction and never use their services because my mastercard said that I could void the transaction. Now I'm being told that I can't void the transaction (because they have a no return policy)... what are my rights... they have their product back and I dont want to EVER tan at their place (or any other for that matter)...
Province/Territory relating to question: Ontario
I tried talking to the Manager of the place, they never called me back.
I spoke to my MasterCard and they said I had to prove that I was never informed (how)
I am sorry to hear this happened.
Are you talking about buying a package of several tanning sessions?
And you asking just about the lotion being returned?
Unfortunately, the store does not have to provide you with it's return policy.
It's your legal obligation to inquire about their policy when you buy something from them.
And the store is not legally required to take back any product for a refund or an exchange.
So the only way you can get your money back is if you can take the position that you were mis-represented.
So if you were told that you were paying for 2 packages and lotion and you got one package and lotion you could likely sue them successfully for a full refund.
But if that is not the case then unfortunately you will not be successful in getting your money back.
However, sometimes threatening to sue them works.
You can call the manager and explain what happened and demand a refund and threaten to sue and you very well may be able to get a refund.
But if you do sue it will be your burden of proof to show that you were mis-represented.
That is a good point and one that you should absolutely raise with them.
You were led to believe you were getting two packages and not one and you never were given a proper receipt which shows how horribly disorganized they were because you were absolutely entitled to the receipt.