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Dan, ASE Certified Technician
Category: Cadillac
Satisfied Customers: 1047
Experience:  Dealer Auto Technician
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My lift gate is not unlocking, yes. We were at a tailgate

Customer Question

My lift gate is not unlocking
JA: Is this your first time dealing with this issue?
Customer: yes. We were at a tailgate yesterday and it was raining. The lift gate was going to hit the canopy so I stopped it by hand. This ended up happening a half dozen times. When we went to load up before the game, the lift gate would not unlock.
JA: What is the make/model/year of your car?
Customer: 2011 SRX
JA: Are you fixing your SRX yourself? What have you tried so far?
Customer: I Sorry, I Sorry, I'm looking at it. It unlocked this morning and we got everything out through the back, but now it won't unlock again. I saw how to remove the light and get it unlocked and have removed the decorative covering but haven't gotten anything else done. Not sure where to start.
JA: Anything else you want the mechanic to know before I connect you?
Customer: Can't think of anything Yes. I would like to fix myself
Submitted: 26 days ago.
Category: Cadillac
Expert:  Dan replied 26 days ago.

Hello my name is***** am an ASE Master Technician and I am glad to help you out with your question.

Expert:  Dan replied 26 days ago.

Start with replacing the latch actuator in the tailgate.

Expert:  Dan replied 26 days ago.

I have also seen problems with the liftgate switch that will cause this problem.

Expert:  Dan replied 26 days ago.

You need a scan tool that is dealer quality to access the liftgate control module, it will set a code if there is a problem. There is also a relearn procedure for the gate.

Expert:  Dan replied 26 days ago.

Please reply to this if you need more help and we can continue this conversation. This does not have to be my only answer. If you are satisfied with my service, please rate at the top of the screen. Rating does not close out your question. Remember, sometimes it is difficult to completely diagnose your vehicle without being there, but I will try to give you the best answer I can. If I am not giving you 5 star service, please let me know what I missed.



Expert:  Dan replied 20 days ago.

Hello again Dan here,

I am contacting you because the post has not been closed or rated.

This question is coming up on 7 days which means it will time out and close.

You have already paid to get this question answered, but you have not rated.

Let me help some more. Is there anything else I can help you with?

If I did not give you 5 star service, please let me know what I missed.


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