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Dave Nova
Dave Nova, Cadillac Technician
Category: Cadillac
Satisfied Customers: 1522
Experience:  ASE Master Certification. GM World Class Certification
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I own a 2003 cadillac deville that i bought new, and did

Customer Question

I own a 2003 cadillac deville that i bought new, and did regular maintenance,i now have 58,000 miles.
recently it started making a crunching noise when turning left or right.
i took it to the shop and was told the front motor mount was the problem, they replace it ,but it did not fix the problem.
i returned to the shop to be told it was the front shock and strut wich they replaced.
but the noise is still there,they spent 4 hours trying to find where the noise was coming from without succes,and they told me to bring it back next week, so far i spent over a thousand dollars and i'm getting frustrated.
Submitted: 8 months ago.
Category: Cadillac
Expert:  john -aka eauto replied 8 months ago.

did they replace the strut mounts? is this a certified gm repair facility?