How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Dave Nova Your Own Question
Dave Nova
Dave Nova, Cadillac Technician
Category: Cadillac
Satisfied Customers: 1522
Experience:  ASE Master Certification. GM World Class Certification
Type Your Cadillac Question Here...
Dave Nova is online now
A new question is answered every 9 seconds

I have a 2011 SRX Luxury. Great vehicle with 52k miles. The

Customer Question

I have a 2011 SRX Luxury. Great vehicle with 52k miles. The rear hatch will open Ok with the interior button and key fob. It will close fine with the button on the bottom of the latch. However, it won't open with the pad near the rear license plate. A few months ago, we had a problem with the rear hatch opening up by itself in the garage -especially after hand washing it.
JA: Have you checked the fob's battery?
Customer: It opens fine with the fob, just not the button by the late
JA: Are you fixing your SRX yourself? What have you tried so far?
Customer: Yes nothing tried yet. I just know that I can open it every way -except with the rear rubber pad
JA: Anything else you want the mechanic to know before I connect you?
Customer: No, everything else works great -so great my wife doesn't want to trade it in yet, LOL
Submitted: 2 months ago.
Category: Cadillac
Expert:  Jerry replied 2 months ago.

Hello and welcome. My name is ***** ***** you for visiting the site.

Does the scan tool show an active/deactivate on the tailgate switch status?

Related Cadillac Questions