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Dave Nova
Dave Nova, Cadillac Technician
Category: Cadillac
Satisfied Customers: 1522
Experience:  ASE Master Certification. GM World Class Certification
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My cadillac srx screen is not displaying or accepting

Customer Question

my cadillac srx screen is not displaying or accepting command
Submitted: 3 months ago.
Category: Cadillac
Expert:  Chad Farhat replied 3 months ago.

i, I'm Chad ,Welcome To JustAnswer, I'm reviewing your question and I will be be posting a replay ASAP

Expert:  Chad Farhat replied 3 months ago.

how many miles on it ?

is the screen still comes on and just froze up when touche it nothing happens but does come on ?

or it is out completely ?

pleas let me know

Chad Farhat

ASE Certified Tech

Customer: replied 3 months ago.
Expert:  Chad Farhat replied 3 months ago.

have you tried below procedure yet

Master reset Procedure

1- Disconnect Battery Cables ( Negative & Positive Cables )

2- Hold cables Together for 20 secs ,then let go

3- Wait 10 minutes

4- Make sure all doors are closed

5- Reconnect battery Cables

6- Lock & unlock the vehicles using the key from (if you have a key fob with no blade key, just lock & unlock using the key fob buttons)

7- Enter the vehicle , start it and see if screens comes back

please let me know


Customer: replied 3 months ago.
Did the reboot stil not working.
Expert:  Chad Farhat replied 3 months ago.

at this time you will need to have it scanned and retrieve the fault codes to see what is causing it, does it need software upgrade?,the connector in the back of it is bad, ?the screen itself circuit board went bad ? etc...

If you get some fault codes and need more help just post them back her and i will help you further on it

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