Cadillac Repair Questions? Ask a Mechanic for Answers ASAP
i, I'm Chad ,Welcome To JustAnswer, I'm reviewing your question and I will be be posting a replay ASAP
how many miles on it ?
is the screen still comes on and just froze up when touche it nothing happens but does come on ?
or it is out completely ?
pleas let me know
ASE Certified Tech
have you tried below procedure yet
Master reset Procedure
1- Disconnect Battery Cables ( Negative & Positive Cables )
2- Hold cables Together for 20 secs ,then let go
3- Wait 10 minutes
4- Make sure all doors are closed
5- Reconnect battery Cables
6- Lock & unlock the vehicles using the key from (if you have a key fob with no blade key, just lock & unlock using the key fob buttons)7- Enter the vehicle , start it and see if screens comes back
please let me know
at this time you will need to have it scanned and retrieve the fault codes to see what is causing it, does it need software upgrade?,the connector in the back of it is bad, ?the screen itself circuit board went bad ? etc...
If you get some fault codes and need more help just post them back her and i will help you further on it