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Dave Nova
Dave Nova, Cadillac Technician
Category: Cadillac
Satisfied Customers: 1522
Experience:  ASE Master Certification. GM World Class Certification
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3 times in the last 2 weeks my 07 Cadillac CTS was very hard

Customer Question

3 times in the last 2 weeks my 07 Cadillac CTS was very hard to start. Twice after getting gas and once just after driving for awhile and I stopped for a few minutes and then wanted to leave. I was told there was a code for the purge valve today and put some fuel treatment in car earlier today
JA: Will the headlights turn on? Is the battery fully charged?
Customer: yes
JA: What is the model/year of your Cadillac?
Customer: 2007 CTS
JA: Are you hoping to fix this yourself? What have you tried so far?
Customer: 3.6L
JA: Anything else you think the mechanic should know?
Customer: It usually starts fine. The battery alternator and starter are good.
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Cadillac Mechanic about your situation and then connect you two.
Submitted: 8 months ago.
Category: Cadillac
Customer: replied 8 months ago.
123000 miles
Customer: replied 8 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  john -aka eauto replied 8 months ago.

is the engine light on?

Customer: replied 8 months ago.
No engine light on,
Customer: replied 8 months ago.
No idiot lights are on
Customer: replied 8 months ago.
CEL light is not on
Expert:  john -aka eauto replied 8 months ago.

what was the purge valve code?

Customer: replied 8 months ago.
I dont want to pay extra for the phone call
Customer: replied 8 months ago.
I didnt see the code. The mechanic told the service advisor
Customer: replied 8 months ago.
They recommended new purge valve replacing spark plugs due to age and fuel treatment
Customer: replied 8 months ago.
Also recommended new rt motor mount -unrelated
Expert:  john -aka eauto replied 8 months ago.

they did not document the code number? is the car still at the shop?

Customer: replied 8 months ago.
No I had them replace the fuel filter since the car has 123000 miles on it and put fuel treatment in car. I dont have the code. they didnt give it to me
Customer: replied 8 months ago.
The service advisor wrote that there was a code foer purge valve and thats all she wrote
Expert:  john -aka eauto replied 8 months ago.

do you have a code reader? has it acted up since the fuel filter? how many miles on the spark plugs?

Customer: replied 8 months ago.
I am being asked for: ( Balance processed after chat resumes: $21) I dont want to spend any more money, I believe the $5 is refundable. If I have to spend more than $5 now to get answer.....please refund the $5 and do not set up any membership
Please Cancel everything
Customer: replied 8 months ago.
28 June 2016 10:06
I am being asked for: ( Balance processed after chat resumes: $21) I dont want to spend any more money, I believe the $5 is refundable. If I have to spend more than $5 now to get answer.....please refund the $5 and do not set up any membership
Please Cancel everything
Expert:  john -aka eauto replied 8 months ago.

im not sure thats customer service...i am only onvolved in this dialect

Customer: replied 8 months ago.
John please cancel this. Please refund whatever has been charged to my credit card or connect me to someone who can.
Thank you
Customer: replied 8 months ago.
28 June 2016 10:11
John please cancel this. Please refund whatever has been charged to my credit card or connect me to someone who can.
Thank you

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