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Ask Dave Nova Your Own Question
Dave Nova
Dave Nova, Cadillac Technician
Category: Cadillac
Satisfied Customers: 1522
Experience:  ASE Master Certification. GM World Class Certification
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2002 dhs wont start have kp3 JA: Thanks. Can you give me

Customer Question

2002 dhs wont start have kp3
JA: Thanks. Can you give me any more details about your issue?
Customer: It wont start
JA: OK got it. Last thing — Cadillac Mechanics generally expect a deposit of about $18 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 7 months ago.
Category: Cadillac
Customer: replied 7 months ago.
The security light comes on all the time and sometimes ot just wont start like now
Expert:  Amedee replied 7 months ago.
Hello and welcome! My name isCustomerand I can assist you with your question. Can I start by getting your VIN? Thank you!
Customer: replied 7 months ago.
Did u just set the alarm off?
Expert:  Amedee replied 7 months ago.
I cant set your alarm off from a different state.
Customer: replied 7 months ago.
Someone did or else its going through the motions.now when i turn the key to on it just clicks
Expert:  Amedee replied 7 months ago.
Once or multiple times?
Customer: replied 7 months ago.
Twice
Expert:  Amedee replied 7 months ago.
Ok, this is usually just a bad battery, bad connection at the battery or a bad starter motor.
Expert:  Amedee replied 7 months ago.
What is the battery voltage at?
Customer: replied 7 months ago.
1ts at 10.7 right now.everything has been turning on and using the battery since last night.
Expert:  Amedee replied 7 months ago.
What does the battery voltage drop down to with the key in the CRANK position?
Customer: replied 7 months ago.
It drops a volt every time i turn to start.
Expert:  Amedee replied 7 months ago.
So it only goes to about 9.0 volts?
Expert:  Amedee replied 7 months ago.
Hello??
Customer: replied 7 months ago.
I see this is getting nowhere.
Expert:  Amedee replied 7 months ago.
Sure it is.. we are ruling out things by doing testing..
Expert:  Amedee replied 7 months ago.
It sounds like you just have low voltage due to a bad battery, battery that is low on a charge or a bad connection.
Expert:  Amedee replied 7 months ago.
If all of this checks out ok, then I would suspect a bad starter motor.
Expert:  Amedee replied 7 months ago.
There... we covered just about everything. :) I am glad I can help.
Customer: replied 7 months ago.
Nah starter good already bought new batt.not gunna do this again
Expert:  Amedee replied 7 months ago.
Dont do it again. Run the tests I recommended.
Expert:  Amedee replied 7 months ago.
That way you wont replace anything that is not needed. Trust me, I do this for a living. :)
Expert:  Amedee replied 7 months ago.
You believe it is related to the security issue?
Expert:  Amedee replied 7 months ago.
Have you tried using another key?
Expert:  Amedee replied 7 months ago.
Have you checked for codes in the computer?
Expert:  Amedee replied 7 months ago.
Have you tried to do the ignition relearn procedure yet?
Customer: replied 7 months ago.
Yes and no .
Expert:  Amedee replied 7 months ago.
Do you need me to send over the relearn procedure for you?
Expert:  Amedee replied 7 months ago.
Please allow me to help you so we can get your vehicle diagnosed and fixed.