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Dave Nova
Dave Nova, Cadillac Technician
Category: Cadillac
Satisfied Customers: 1522
Experience:  ASE Master Certification. GM World Class Certification
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Theft deterrent system won't let me jump my 2007 SRX..very

Customer Question

Theft deterrent system won't let me jump my 2007 SRX..very frustrating
JA: Tell me a bit more about what's going on so he can help you best.
Customer: Please help
JA: Are you hoping to fix this yourself?
Customer: Yes
JA: Great! What have you tried so far?
Customer: Jumping and battery charger over night
JA: Lots of things can cause problems with the battery. The Cadillac Mechanic will know what to do. Is there anything else important you think the Cadillac Mechanic should know about your Cadillac?
Customer: No
JA: Our top Cadillac Mechanic is ready to take your case. Just pay the $5 fully refundable deposit and I'll fill the Cadillac Mechanic in on everything we've discussed. You can go back and forth with the Cadillac Mechanic until you're 100% satisfied. We guarantee it.
Submitted: 8 months ago.
Category: Cadillac
Expert:  Jerry Newton replied 8 months ago.

So, the battery is dead, and you can't jump start it? Why do you say that the theft deterrent system is preventing it?

Customer: replied 8 months ago.
Said so on dash
Expert:  Jerry Newton replied 8 months ago.

OK, so you have a message. This theft deterrent system works by using a transponder in the key. Do you have a different key for this car that you can try?

Customer: replied 8 months ago.
Please tell me how to unlock it as soon as u can
Expert:  Jerry Newton replied 8 months ago.

You can't "unlock" the security system. If it's detecting a fault, it simply will not allow the car to start. We have to address the fault, if it has one.

Customer: replied 8 months ago.
Tried both
Expert:  Jerry Newton replied 8 months ago.

What led up to where you're at right now? Did the battery go dead, and then you had the theft deterrent issue? Or did you have a theft deterrent issue, and the battery went dead while trying to start it? Give me whatever background information you can on this, so I can figure out how we ended up here.

Customer: replied 8 months ago.
What about lock lock lock then??? On my key fob
Expert:  Jerry Newton replied 8 months ago.

There is no series of button presses or anything like that to get around a theft deterrent issue. If it were that simple, it wouldn't be a very good theft deterrent, right?

Customer: replied 8 months ago.
Wrong..popalock did it once a few years ago..don't remember after lock lock lock...so you don't have a clue and just took my $5
Customer: replied 8 months ago.
Give me my money back please
Expert:  Jerry Newton replied 8 months ago.

I submitted your question to customer service for a refund. Good luck with it.

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