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Dave Nova
Dave Nova, Cadillac Technician
Category: Cadillac
Satisfied Customers: 1522
Experience:  ASE Master Certification. GM World Class Certification
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I have a cadillac Escalade

Customer Question

I have a cadillac Escalade ESV 2013 platinum. When playing a dvd and using the wireless headsets I can hear the music but I can not hear the actors words. The head rest system works fine. The issue is in the overhead system.
Submitted: 1 year ago.
Category: Cadillac
Expert:  Billy replied 1 year ago.
Hello and Welcome! I'm Billy and i will assist you with your inquiry. Feel free to ask if any further info is needed.
My apologies for the delay, thank you for your patience.
Did you try changing the sound track on the DVD audio settings?
or even try to change the language?
Customer: replied 1 year ago.
I don't have the car any more. It is sold. I was trying to get this answered by the 24th. Getting it on the 29th is very late and I probably won't use this service again given how long it took to get an answer and the answer is not very insightful.
Expert:  Billy replied 1 year ago.
Hello,
The problem would most likely be a different audio track was selected.
But again, i do apologize for the delay, and i will submit this to custmer service.
Regards,
Billy

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