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jeffrey590
jeffrey590, ASE Master Technician
Category: Cadillac
Satisfied Customers: 2819
Experience:  35 Years Dealership Experience , 25 Years ASE Master Technician , GM Certified In All Areas
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Cadillac Escalade: I put a CD in the CD/DVD changer for the

Resolved Question:

I put a CD in the CD/DVD changer for the first time in my 2007 Escalade. It seemed slow to accept the CD at first but it did take it and play until I shut of the car and turned it back on. The CD wouldn't play or eject. I just keeps recycling but will not come out. Is there a way to fix this without having to replace it.
Submitted: 1 year ago.
Category: Cadillac
Expert:  jeffrey590 replied 1 year ago.
Greetings JACUSTOMER, The most likely cause is a sticking eject gear drive inside the unit. Also if the CD was a burned disc with a label on it I have seen the label get caught inside and keep disc from ejecting. My advice would be to disconnect negative battery cable for 40-60 minutes...then reconnect and try to eject again. If it STILL wont eject then the next step would be to have a professional stereo shop open the unit and remove it . Trying to remove yourself with any tools from the front slot will do more damage than good. If I can assist further I will be happy to help. Thank you, Jeffrey
Customer: replied 1 year ago.

Thanks I will try that with the battery cable first. The Cd that I put in was not homemade, but is it possible that the previous owners did put homemade CD's or DVD's in and gummed it up, and is the player cleanable?

Expert:  jeffrey590 replied 1 year ago.
Hi Shawn, Player is not serviceable/cleanable ...but you could try spraying some canned air (used to clean computer keyboards) in the opening and possibly get lucky. Otherwise have a pro remove it for you by removing case and releasing. Trying to remove from front yourself usually does more damage. If I can assist further I will be happy to help. Thank you, Jeffrey
jeffrey590, ASE Master Technician
Category: Cadillac
Satisfied Customers: 2819
Experience: 35 Years Dealership Experience , 25 Years ASE Master Technician , GM Certified In All Areas
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