I paraphrased what he said. Here's the quote. I didn't want to quote until I saw how the service works. :) Please let me know if you can add anything based on this: Thanks!
My ultimate goal..
There will be no additional compensation for checking email after hours.
There will be no "stand by" pay.
The compensation people will receive is the same as it has always been. They are expected to put a job in and get paid for their time and will receive their bonus/commission too.
The person who takes home the In-Con support phone has the potential benefit of getting this pay. However, if they do not participate in taking this responsibility, then their regular pay will also be adjusted (as it has always corresponded with each person's benefit to the company).
People need to see the bigger picture. Helping customers make everyone more money. If they want more money, they need to put in the effort. This is the primary job of you and I. We need to keep attitude's positive. If people have a negative attitude, it is contagious and will destroy anything we are working towards.
OK. Thanks, Joesph.
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