My medical benefits became effective on 06/01/2013. However, my assignment ended 96/21/2013. The benefits stayed in effect unt 06/30/2013. As of 07/01/2013 I became eligible for COBRA.
ON 07/24/2013,I contacted the company's 3-party administrator--Troy. Troy indicated he check and I should be receivingcontacted a COBRA packet shortly.
On 08/21/2013, I emailed Troy again asking about the status of my COBRA. HE again indicated he would check ans get back ti me with information by the end of the day.
On 08/29/2013, I emailed Troy and copied the HR Director on the email. I indicated that I still had not received any COBRA information and while I did not want to go into a lot of detail , it was extremely imposertant that covere be established as my brother requires a kidney transplant and I am to be his donor.
I received a response from the HR dire tor indicating that there had been for a problem with the electronic feed Blue Shield and according to Troy the medical benefits will be effective. 07/01 and COBRA would be effective as of 08/01. I copied her and Troy that benefits shoul
d be effective 06/01 ending 06/30 and COBRA eligibity would be effective 07/01.
I received an email response from Troy on 08/30, indicating he would inquire into what was occurring with my COBRA.
I responded that this was rather odd. According to the HR Director's email everything had been corrected. Additionally, more than 60 days had now lapsed, which according to my understanding, would result in my inability to obtain coverage as the eligibility time frame had passed. How should I proceed?
Troy, indicated he would get back to me before the end of the day (08/30).
. How should
I am still waiting for a response. How should I proceed?