Thank you so much for your reply.
My daughter said she verbally told at least three supervisors at work: the Store Manager, the Computer Sales Manager and the Front Check-out Department Manager, all within a few days before and after her transfer when she voiced out her concern about difficulty with sales because she has A.D.D.and does not understand anything about Sales. However, she did not directly asked for accommodation. The response she got from them was a funny look, an "oh, really?" and dismissively said "oh you know computers. You build your own computers". "Oh you already know our performance guarantee."At that time, she protested not knowing what goes with speed and computer specs so she told them, I will try.
During her counseling, she mentioned to the Store Manager and Computer Sales Manager that she was having difficulty learning about all the products to sell because she was expected to understand which ones paid more commission and which does not, that nobody told her anything. She was told she needed to learn everything and the main reason for them to get more profit is to sell more "performance guarantee with the products". She said they only mentioned to her about performance guarantee which customers rarely buy.
The problem I see here was that they transferred her to Sales but set her up for failure by not giving her any kind of training. When she applied for the job and was hired in August of 1999, she did not apply to do Sales. She did customer service and cashiering and in each, received proper training; and because of that training, she managed to do her job without any problems for more than 12 years. In Sales, the only thing she was told was how to sell performance guarantee and not about products, specs, etc.
She also reported to both managers that when she asked for help from other sales employee, they (sales employee/s) in turn asked her for "commission sharing". The only reply she got from the supervisor was, "don't let them do that to you".She has no evidence of her sales production because they did not mention to her until their last week's meeting, that they were supposed to make a copy of the sales quote they give their customers. The customer then takes it with them to the purchase counter when they pay. The only record of sales would be in the department's binder showing daily sales total.
Right now, my daughter has pending medical health issues. She has the pre-cancer breast counseling tomorrow and appointment with the breast surgeon. She also needs to see the Psychiatrist for further mental health reassessment appointment. Now that she has lost her job, I don't know how we can proceed to take care of these health issues.
Another question I have is, would it be appropriate to request her employer to change her status from "terminated" to "lay-off" so that she may apply for unemployment benefit while she looks for another job.After all, she has been a loyal employee for almost 13 years and performed her job well until her transfer to Sales. I plan to see the Store Manager tomorrow to give this a shot. But what do you think?
Any advice you can give me will be truly appreciated.