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Buffer management as a subordinate between upper management
Sent to General Experts April 01 02:14 PM

My CEO and I have a conversation about my manager's ability to make his own decision. I am a IT professional who is in a psuedo management role. My CEO needed something fixed on his computer. He said he would ask my manager to get someone to do it. I said there was no need to involved him. I would resolve it. He said there are other guys who can do it. I said they are going into the field and they are time constrained. I said that this was a non crucial decision and I am acting as a buffer. I told my CEO this is a management style and that since it was a non crucial decision I was buffering. What type of management style is this? and where can I find out more information on this management style?

Customer (name blocked for privacy)
Status:  Closed   Value: $15
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April 1 6:58 PM (4 hours and 43 minutes and 28 seconds later)
         
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Hi Customer (name blocked for privacy). Thank you for asking your question on Just Answer.

I haven't heard of a specific name. However, it is a style that makes sense. You were there and there was an issue and you decided to go ahead and resolve the issue without a formal chain of command directive. In the interest of time and labor constraints it was easier to just do than to walk away, only to come back after your manager was able to assign you.....

The decision that you made is sometimes referred to as an "Executive Decision", where in the absence of management, a decision is made by someone who is not in a role to make such a decision, to resolve an issue "in the moment" instead of waiting on a directive to do so. This type of action is only advisable if the resolution is correct and doesn't cause further problems. Such consequences keep most non-management employees from making such decisions for fear of making such a mistake.

Thank you again for trusting us with your problem. Please reply as soon as possible so that we can finish answering your question.

Jeffrey Flaker -- Private internet research -- 100% Positive Feedback on 13 General Accepts
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April 1 7:11 PM (13 minutes and 34 seconds later)
         
I have heard the term "Executive Decision." It is also a movie and the term applies there. Is there a formal location on the Internet that explains the terminology you have given me?


Thanks


Adam
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April 1 7:32 PM (20 minutes and 16 seconds later)
         
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Jeffrey Flaker -- Private internet research -- 100% Positive Feedback on 13 General Accepts
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April 1 7:37 PM (4 minutes and 57 seconds later)
         
I am going to accept the answer rather then have you go back and forth. If you have any other references or information , please feel free to email it to adam@therothfamily.net . This was more of an exploratory road for me. As I knew, I did the right thing and have been in management in other corporations, I couldn't formally show my CEO this type of management style and still looking for references.

Thanks


Adam
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April 1 9:17 PM (1 hour and 40 minutes and 41 seconds later)
         
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Jeffrey Flaker -- Private internet research -- 100% Positive Feedback on 13 General Accepts
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