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How do I register a complaint about the service at s hotel

Sent to General Experts July 21, 2006 8:12 a.m.

Have received appalling service from a hotel - would like to take it further as the General manager was condescending and rude and the room had already been paid for. Is there a watchdog for hotel that I can register this with?Am in London

Customer (name blocked for privacy)

Status: Closed Value: $9

Answer
July 21, 2006 10:27 a.m. (2 hours and 15 minutes later)

REPLIED

Hi there and thanks for asking a question today!

You can file a complaint with the Better Business Bureau here (just click on Business under File a Complaint at the top):

http://www.bbb.org/

The hotel will be notified and it will also go on their record so if anyone every checks their record with the BBB, they will see there was a complaint.

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Reply to Kim
Sent July 21, 2006 12:47 p.m. (2 hours and 20 minutes later)

This only covers us and Canada - is there a uk equivalent?

Customer (name blocked for privacy)

Answer
July 21, 2006 12:54 p.m. (6 minutes and 34 seconds later)

ACCEPTED

Hi again!

Click on "Business" under "File a Complaint", click "Next", select "another country" instead of U.S. or Canada, finish filling out this part, click "Next", select "United Kingdom" from drop down menu, click "Submit", select "United Kingdom" from drop down menu, click "Next", and then enter the information. The BBB shares information with Webtrader UK and Trust UK.

I hope this helps! Let me know if you have any more questions!

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