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Did they pay for services that you were obligated to pay? During what period of time did this improper billing take place? What does your agreement with them say about billing errors and the period during which they have to recoup them?
This is charge that your customers should have paid and not you, is that correct? By that I mean if they problem had been caught immediately you would have been notified and you would have notified the customer that a portion of the bill they had to pay themselves is that correct?