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I'm a small C-Corp manager. We've received a letter from a collection agency that says if we don't pay, they'll report deliquency to national credit bureaus. The thing is; the company they represent didn't deliver their solutions, that's why we refuse to pay and we actually asked for a refund of the first quarterly payment we've made. It was a online service with no free trial, we were never able to use many of the features they promised. We have records of emails their customer support didn't get back to us for more than 10 days, and when they did, it was not helpful. There were issues we've been waiting to be resolved for more than a month. We talk about $6000 here. How should we respond to this? I don't want our credit score to be hurt by this nonsense. We deserve a refund for the first $2000 we paid. Please advise.
Here's the full letter: