Our small company is being accused of breach of contract
We have sold goods (around $15,000 worth) to another company (whom is a middle man) and unfortunately a small part of the cargo arrived damaged.
We had offered the client to resend the porportional part of the order at our cost or refund for that part (according to our return policy published on our website)
Client is insisting on cancelling the entire order which we reject for the following reasons:
1. as this is a custom order (with client logo and name printed on it), it's not our practice
2. Only a tiny part of the order was reported damaged - 500 out of 20000 units sold reported.
3. we have reason to believe that client wants to cancel the order as their final buyer made a wrong purchasing decision and they are trying to blame it on us.
I hope my information is clear, I have supporting documents, and communication with the plaintiff and our lawyer(freelance) parliminary replies.
We have been summoned to court of commom pleas and their attorney treats this case as a debt collection
case - as they know this is not much money and is not really worth to defend.. What can we do ?